Returns Policy

All goods are thoroughly checked before they are despatched, but any items that are found to be faulty due to manufacture may be returned within 30 days of receipt, for exchange or full refund.

Claims for missing items or goods which have been damaged in the post, will not be considered unless we are advised in writing within 14 days of receipt.

Any goods that have been ordered and which you decide that you do not want may be returned for exchange or refund (less postage costs) on prior arrangement with Party Halloween within 10 days of receipt. The cost of the return is the responsibilty of the customer. The goods should be returned in a new condition, unused or unworn and in the original un-opened packaging with all original tags attached. Your statutory rights are not affected.

It is advisable to obtain a Proof of Posting Certificate, as we cannot accept responsibility for goods returned and are 'lost in the post'.

Prior to the return of any goods, the customer must inform Party Halloween by email at sales@partyhalloween.co.uk

All returns should be sent to:

Returns Dept.
(Party Halloween)
e-partystores
Unit 6
Pages Industrial Park
Eden Way
Leighton Buzzard
Beds. LU7 4TZ



Your rights to return goods are protected under the EU Distance Selling Directive which can be found athttp://www.hmso.gov.uk/si/si2000/20002334.htm

Privacy Policy

Party Halloween do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Cookies must be enabled to use our shopping site.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Delivery

United Kingdom

Standard Delivery (£4.99)
- It is our aim to despatch all orders on the day of ordering and you should usually receive your order within 3 - 5 working days. Please note that this is not a guaranteed service and ocassionally delivery may take slightly longer, as this service generally relies on Royal Mail. (Royal Mail do not consider an item as lost until 15 working days have elapsed from the date of posting). If a guaranteed delivery is required, then please use the Express Delivery option.


Express Delivery (£6.99)
- Your order will be delivered to you within 1 - 3 working days.


Republic of Ireland

At present we subsidise this delivery service for our customers in Ireland but unfortunately as the Republic of Ireland is classed as a European destination by the majority of couriers, we still have to charge £14.99 per order towards the cost of shipping.

Delivery is generally made within 3 - 5 Working Days but this is not a guaranteed timescale.

All deliveries will require a signature on delivery.