All goods are thoroughly checked before they are despatched, but any items that are found to be faulty due to manufacture may be returned within 30 days of receipt, for exchange or full refund.

Claims for missing items or goods which have been damaged in the post, will not be considered unless we are advised in writing within 14 days of receipt.

Any goods that have been ordered and which you decide that you do not want may be returned for exchange or refund (less postage costs) on prior arrangement with Party Halloween within 10 days of receipt. The cost of the return is the responsibilty of the customer. The goods should be returned in a new condition, unused or unworn and in the original un-opened packaging with all original tags attached. Your statutory rights are not affected.

It is advisable to obtain a Proof of Posting Certificate, as we cannot accept responsibility for goods returned and are 'lost in the post'.

Prior to the return of any goods, the customer must inform Party Halloween by email at sales@partyhalloween.co.uk

All returns should be sent to:

Returns Dept.
(Party Halloween)
e-partystores
Unit 6
Pages Industrial Park
Eden Way
Leighton Buzzard
Beds. LU7 4TZ



Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm